Knowledge Base

The Jule values customer feedback. Jule bus operators, dispatch staff, and management are committed to providing safe, convenient, accessible, professional transportation services to residents and visitors in the City of Dubuque. All complaints against the Jule staff members are investigated using on-board/on-site security cameras and GPS software. Bus operators are also trained to provide high levels of customer service while driving in a variety of road conditions to help them perform their duties in a safe and professional manner. If you have had a positive or negative experience with a Jule staff member, please let us know using our service feedback form.